Discover Experiential AI Replay: How AI Is Perfectly Suited to Improve Customer Relationships - Institute for Experiential AI

Discover Experiential AI Replay: How AI Is Perfectly Suited to Improve Customer Relationships

For businesses looking to improve customer relationships in today’s information-based economy, customer service expert Don Peppers says they should be looking to use artificial intelligence. Peppers used his keynote address at Discover Experiential AI to talk about using machine learning tools to help marketers better understand their customers and why he likens humans in business to systems of bees in their hives.

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