Program Manager, EAI Membership

The Institute for Experiential AI (EAI) is offering an institutional membership program to help industry partners advance in their AI journey and innovation. As part of our EAI Membership Team, the Program Manager will be responsible for helping to build and execute on the roadmap implementing and managing the Institute’s multi-level membership offering. This will include the coordination in creating membership benefits products and services, involving internal and external stakeholders, contributors and teams.

About the Opportunity

About the Institute:
Do you want to be part of an exciting new Institute focused on the fusion of human and machine intelligence into working AI solutions?

We have launched a pioneering research and innovation hub in AI—one that will shape the way humans and machines collaborate. Led by Dr. Usama Fayyad, the Institute for Experiential AI (EAI) is built around the challenges and opportunities made possible by human-machine collaboration. The institute provides a framework to design, implement, and scale AI-driven technologies in ways that make a true difference to society. Our ability to respond to the needs of making AI work in real problems will also require training and building a workforce that is AI-capable. 

Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus – we believe the experiential aspects involved in solving applied problems in AI can drive novel research as well as educational experiences.

The Culture:
At the Institute for Experiential AI (EAI) we are committed to the highest of standards in all that we do. Working at the Institute offers unique opportunities and environment. This is the right place for you if you’re curious, motivated by the future of technology and want to be part of a unique community that works on high-impact science, business, educational, and societal problems
 

Summary:
The Institute for Experiential AI (EAI) is offering an institutional membership program to help industry partners advance in their AI journey and innovation.  As part of our EAI Membership Team, the Program Manager will be responsible for helping to build and execute on the roadmap implementing and managing the Institute’s multi-level membership offering.  This will include the coordination in creating membership benefits products and services, involving internal and external stakeholders, contributors and teams.

The successful candidate will effectively collaborate with academia and insure to advance our Membership Program form its initial offering to a sophisticated and comprehensive multi-tiered Membership Program offered to industry partners. 

The program manager supports the management and operationalization of new programs, thinking through the broad array of services required to provide an optimal learner experience. A key element of operationalizing new programs is to track and document for potential improvement and scalability.

The program manager works cross-functionally with internal and external stakeholders to align the vision and launch plan for new programs, propose operational plans, and implement those plans in partnership with campus, college, university, and external stakeholders. Highly skilled in the implementation of project plans, they ensure successful, scalable and sustainable implementation of new programs that contribute to campus achievements.  

Pending on the candidate’s capabilities and demonstrated exceptional performance in this role, this opportunity can lead to advance to the Director of Membership Programs.

Responsibilities:

• The ideal candidate is a self-reflective, self-starter who likes to work in a dynamic environment with a wide variety of stakeholders across academia and industry.

• Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment.

• Organizational tact and diplomacy; possesses superb interpersonal skills required to develop close relationships with key influencers around campus and the broader University.

• Excellent communications skills and demonstrated ability to build internal and external collaborations, finding solutions benefit all stakeholders.

• Excellent client service abilities and proven ability to communicate effectively with senior leaders in industry. 

• High degree of initiative and drive with a strong sense of urgency and accountability.

• Demonstrated strong business writing, internet research and project management/report writing skills.

• Collaborate with our content team, to create, curate and publish content to our membership.

• Establish alliances across Northeastern University to establish potential opportunities for collaborations with other groups for the EAI Membership Program. 

• Interface with industry partners in presenting our Membership Program and onboarding new members to the program. 

• Take an active role in building and maintaining a community for our members (i.e. communications, hosting of webinars, talks and events).

• Design, manage and participate in events hosted for the EAI Membership community.

Qualifications:

• 5+ years working in a high-touch client facing capacity including a strive for operational excellence, communications and collaborating across many internal and external teams.

• Experience in entrepreneurial environments within or as a partner to a larger organization (startups, corporate innovation, and/or higher education institutions)

• Experience as a product, program, and/or project manager working on launching new initiatives, large scale programs or products

• Ability to juggle many projects simultaneously and comfortable in predicting and escalating problems. 

• Degree in communications, social sciences or related field preferred but not mandatory.  Experience in the fields of technology and innovation is a plus.   

• Experience in higher education is helpful, but not necessary.

Position Type

Advancement

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.